Shipping, Delivery & Risk

• Typical domestic delivery timeline (post-dispatch): 3–5 business days. Saturdays, Sundays, and public holidays are not business days.
• International timelines vary by carrier and customs; duties/taxes (if any) are the customer’s responsibility unless we state otherwise.
• Risk of loss passes to you upon delivery to the shipping address (or to the carrier for international shipments where applicable). Title transfers upon dispatch after full payment.

Returns & Exchanges (2-Day Window)

We offer a short, inspection-based window to maintain quality and hygiene standards.

• Request window: Email care@shreedhajewels.com within 2 calendar days of delivery to request a return or size exchange.
• Condition: Item must be unused, in original condition, and include all tags, pouches, boxes, and certificates.
• Hygiene exception: Earrings and other pierced jewelry are not returnable unless received damaged/defective.
• Non-returnable: Personalized/engraved, made-to-order, custom-sized, and sale items are not eligible except for manufacturing defects reported within 2 days.
• Process & timelines: We aim to respond within 48 working hours. If approved, reverse pick-up is typically scheduled within 3–4 business days (India). Returned items must pass our quality checks.
• Refunds/credits:
  
  Where exchange/replacement is unavailable, we issue a credit note valid for 1 year from the date of issue, sent to your registered email.
  If a monetary refund is applicable (e.g., wrong/defective item and we cannot replace), it is processed to the original payment method after QC approval; bank processing times may vary.
  Shipping/COD fees (if any were charged) are generally non-refundable unless the return is due to our error.
  
  
• Cancellations: You may request cancellation before dispatch by emailing care@shreedhajewels.com. We cannot cancel after dispatch.
• Wrong/defective items: Please email photos within 48 hours of delivery so we can arrange a replacement or refund as applicable.